In this webinar, you will learn about the ways that readers absorb information in the 21st century. Whether you are writing to your clients or your colleagues, it is guaranteed that they are juggling emails, instant messages, and social media. Therefore, your readers will prefer to receive correspondence that is easy for them to review. This course will cover seven strategies to make your emails and documents user-friendly. Upon course completion, you will be able to: • Determine the optimal length for your sentences • Lay out information in an effective order • Acknowledge the limits of a reader’s working memory • Identify how a reader’s knowledge of your subject matter impacts his or her ability to absorb your writing • Choose whether to refer to individuals and corporations by their names or by other labels, such as “taxpayer”, “Opco”, “transferor”, etc. Please note: This webinar is the same as Section 4 of the instructor's longer course, titled Business Writing for Accountants.